Hemp USA reserves the rights to warn, limit or decline returns or exchanges regardless of whether the customer has a reciept. All decisions regarding returns are subject to applicable law. 

All items if purchased by 3pm MST are usually shipped the same day. Any orders purchased after 3pm MST are shipped the following business day. Excluding weekends and holidays. Orders arrive within 30 business days of purchase. If it has been longer than 30 days since you have place your order, you may request a refund of the items purchased.

If you are puchasing a shipment for an international order customs has become strict and only allowing those with hemp licenses for their country to retrieve their parcel. Order on your own risk, if you do not have the proper paperwork to recieve your parcel. We will still mail out orders, but it is not Hemp USA's fault or responsibility if an order is seized due to negligence on the laws in your country. We will not be issuing refunds to those without the proper license. Before placing an order, please make sure you understand your country's import taxes, other fees and laws.